An accident just happened. What do you do now?

Pick what happened and the emirate. You get the steps in order, with the number or app to use and where each step comes from.

What happened?

Car accident, nobody hurt, cars can moveNobody hurt, but a car is stuck or the drivers disagreeSomeone is hurt or killedThe other driver left, or my parked car was hitSomeone was hurt at workSomeone was hurt in a mall, hotel, shop or home

Which emirate?

DubaiAbu DhabiSharjahAjman, Umm Al Quwain, Ras Al Khaimah or Fujairah

Move off the road and report it yourself.

Stop and check that nobody is hurt. UAE Legislation portal
Move the cars to the shoulder lane, out of traffic, and wait at least 15 metres away from them. UAE Government portal
Report in the Dubai Police app or website. You do not need to wait for a patrol. What's On
Or go to an On the Go desk at an ADNOC, ENOC or Emarat station, where staff file the report. What's On
Report within 3 hours and keep the reference number. UAE Legislation portal

How to report a minor accident

Move off the road and report it yourself.

Stop and check that nobody is hurt. UAE Legislation portal
Move the cars to the shoulder lane, out of traffic, and wait at least 15 metres away from them. UAE Government portal
Report in the Saaed app, or call Saaed on 80072233. Abu Dhabi Police
Move both cars to the nearest safe spot. Leaving them in the road is fined AED 1,000 and 6 black points. Abu Dhabi Police
Report within 3 hours and keep the reference number. UAE Legislation portal

How to report a minor accident

Move off the road and report it yourself.

Stop and check that nobody is hurt. UAE Legislation portal
Move the cars to the shoulder lane, out of traffic, and wait at least 15 metres away from them. UAE Government portal
Report in the Rafid app for AED 385, or call Rafid on 80092 for a patrol at AED 440. Rafid
The app route needs no ambulance, no dispute and no more than two vehicles. Rafid
Report within 3 hours and keep the reference number. UAE Legislation portal

How to report a minor accident

Move off the road and report it yourself.

Stop and check that nobody is hurt. UAE Legislation portal
Move the cars to the shoulder lane, out of traffic, and wait at least 15 metres away from them. UAE Government portal
Report in the MOI UAE app or the Saaed app. Gulf News
The MOI app asks about injuries, whether the car can move, the place, and each car’s licence and plate. Ministry of Interior
Report within 3 hours and keep the reference number. UAE Legislation portal

How to report a minor accident

Report it by phone, not by self-service.

Stop and check that nobody is hurt. UAE Legislation portal
Do not use the self-report route. Call Dubai Police on its call centre, 901, and follow its instructions. Dubai Police
Report within 3 hours and keep the reference number. UAE Legislation portal

How to get your accident report

Report it by phone, not by self-service.

Stop and check that nobody is hurt. UAE Legislation portal
Call Saaed’s operations room on 80072233. Abu Dhabi Police
Report within 3 hours and keep the reference number. UAE Legislation portal

How to get your accident report

Report it by phone, not by self-service.

Stop and check that nobody is hurt. UAE Legislation portal
Call Rafid on 80092. Disputes and accidents with more than two vehicles go to Rafid by phone. Rafid
Report within 3 hours and keep the reference number. UAE Legislation portal

How to get your accident report

Report it by phone, not by self-service.

Stop and check that nobody is hurt. UAE Legislation portal
In the MOI UAE app, say the car cannot move. The request goes to the authorities. Ministry of Interior
Report within 3 hours and keep the reference number. UAE Legislation portal

How to get your accident report

Call 999 and stay at the scene.

Call 999 now.

Call 999 and tell the police where you are and who is hurt. UAE Government portal
Leave all vehicles where they are until the ambulance arrives. UAE Government portal
Give first aid only if you have the medical knowledge to do it. UAE Legislation portal
Do not leave. Not stopping after an accident with injuries carries up to one year in prison and a fine of AED 50,000 to AED 100,000, or one of the two. UAE Legislation portal
The at-fault vehicle’s insurer pays treatment and the compensation a court awards. CBUAE Rulebook

Compensation after a road injury

Call 999 and stay at the scene.

Call 999 now.

Call 999 and tell the police where you are and who is hurt. UAE Government portal
Leave all vehicles where they are until the ambulance arrives. UAE Government portal
Give first aid only if you have the medical knowledge to do it. UAE Legislation portal
Do not leave. Not stopping after an accident with injuries carries up to one year in prison and a fine of AED 50,000 to AED 100,000, or one of the two. UAE Legislation portal
The at-fault vehicle’s insurer pays treatment and the compensation a court awards. CBUAE Rulebook

Compensation after a road injury

Call 999 and stay at the scene.

Call 999 now.

Call 999 and tell the police where you are and who is hurt. UAE Government portal
Leave all vehicles where they are until the ambulance arrives. UAE Government portal
Give first aid only if you have the medical knowledge to do it. UAE Legislation portal
Do not leave. Not stopping after an accident with injuries carries up to one year in prison and a fine of AED 50,000 to AED 100,000, or one of the two. UAE Legislation portal
The at-fault vehicle’s insurer pays treatment and the compensation a court awards. CBUAE Rulebook

Compensation after a road injury

Call 999 and stay at the scene.

Call 999 now.

Call 999 and tell the police where you are and who is hurt. UAE Government portal
Leave all vehicles where they are until the ambulance arrives. UAE Government portal
Give first aid only if you have the medical knowledge to do it. UAE Legislation portal
Do not leave. Not stopping after an accident with injuries carries up to one year in prison and a fine of AED 50,000 to AED 100,000, or one of the two. UAE Legislation portal
The at-fault vehicle’s insurer pays treatment and the compensation a court awards. CBUAE Rulebook

Compensation after a road injury

Report it as an accident against an unknown person.

If anyone is hurt, call 999. UAE Government portal
Photograph all four sides of your car, including the damage. Ministry of Interior
Report an accident against an unknown person in the MOI UAE app. AED 400 plus AED 20 in Dubai fees. Ministry of Interior
If you have the other plate number, or there is a camera, give it to the police instead. Ministry of Interior
Report within 3 hours and keep the reference number. UAE Legislation portal

Hit and run and unknown drivers

Report it as an accident against an unknown person.

If anyone is hurt, call 999. UAE Government portal
Photograph all four sides of your car, including the damage. Ministry of Interior
Report an accident against an unknown person in the MOI UAE app. AED 400 federal fee. Ministry of Interior
If you have the other plate number, or there is a camera, give it to the police instead. Ministry of Interior
Report within 3 hours and keep the reference number. UAE Legislation portal

Hit and run and unknown drivers

Report it as an accident against an unknown person.

If anyone is hurt, call 999. UAE Government portal
Photograph all four sides of your car, including the damage. Ministry of Interior
Use Rafid’s accident against unknown report. AED 335. Rafid
If you have the other plate number, or there is a camera, give it to the police instead. Ministry of Interior
Report within 3 hours and keep the reference number. UAE Legislation portal

Hit and run and unknown drivers

Report it as an accident against an unknown person.

If anyone is hurt, call 999. UAE Government portal
Photograph all four sides of your car, including the damage. Ministry of Interior
Report an accident against an unknown person in the MOI UAE app. AED 400 federal fee. Ministry of Interior
If you have the other plate number, or there is a camera, give it to the police instead. Ministry of Interior
Report within 3 hours and keep the reference number. UAE Legislation portal

Hit and run and unknown drivers

Get treatment. Your employer pays and reports it.

Your employer must report the injury to the hospital, to the police straight away if it was an accident, and to MOHRE within 48 hours. UAE Legislation portal
Your employer pays your treatment until you recover or a disability is confirmed. UAE Legislation portal
You get full pay for up to 6 months of treatment, then half pay for up to 6 more. UAE Legislation portal
Keep the final medical report. It sets the disability percentage your compensation is based on. UAE Legislation portal
If your employer does not pay, apply to MOHRE. UAE Legislation portal

What your employer owes you

Get treatment. Your employer pays and reports it.

Your employer must report the injury to the hospital, to the police straight away if it was an accident, and to MOHRE within 48 hours. UAE Legislation portal
Your employer pays your treatment until you recover or a disability is confirmed. UAE Legislation portal
You get full pay for up to 6 months of treatment, then half pay for up to 6 more. UAE Legislation portal
Keep the final medical report. It sets the disability percentage your compensation is based on. UAE Legislation portal
If your employer does not pay, apply to MOHRE. UAE Legislation portal

What your employer owes you

Get treatment. Your employer pays and reports it.

Your employer must report the injury to the hospital, to the police straight away if it was an accident, and to MOHRE within 48 hours. UAE Legislation portal
Your employer pays your treatment until you recover or a disability is confirmed. UAE Legislation portal
You get full pay for up to 6 months of treatment, then half pay for up to 6 more. UAE Legislation portal
Keep the final medical report. It sets the disability percentage your compensation is based on. UAE Legislation portal
If your employer does not pay, apply to MOHRE. UAE Legislation portal

What your employer owes you

Get treatment. Your employer pays and reports it.

Your employer must report the injury to the hospital, to the police straight away if it was an accident, and to MOHRE within 48 hours. UAE Legislation portal
Your employer pays your treatment until you recover or a disability is confirmed. UAE Legislation portal
You get full pay for up to 6 months of treatment, then half pay for up to 6 more. UAE Legislation portal
Keep the final medical report. It sets the disability percentage your compensation is based on. UAE Legislation portal
If your employer does not pay, apply to MOHRE. UAE Legislation portal

What your employer owes you

Get treatment, then record what happened.

Call 998 for an ambulance if the injury is serious. UAE Government portal
Whoever controls the machine, animal, building or object that hurt you is liable, with narrow defences such as an outside cause. UAE Legislation portal
A sign or ticket term excluding liability for harm is void. UAE Legislation portal
You have 3 years from learning of the harm and who caused it to claim. UAE Legislation portal

Injured in a public place

Get treatment, then record what happened.

Call 998 for an ambulance if the injury is serious. UAE Government portal
Whoever controls the machine, animal, building or object that hurt you is liable, with narrow defences such as an outside cause. UAE Legislation portal
A sign or ticket term excluding liability for harm is void. UAE Legislation portal
You have 3 years from learning of the harm and who caused it to claim. UAE Legislation portal

Injured in a public place

Get treatment, then record what happened.

Call 998 for an ambulance if the injury is serious. UAE Government portal
Whoever controls the machine, animal, building or object that hurt you is liable, with narrow defences such as an outside cause. UAE Legislation portal
A sign or ticket term excluding liability for harm is void. UAE Legislation portal
You have 3 years from learning of the harm and who caused it to claim. UAE Legislation portal

Injured in a public place

Get treatment, then record what happened.

Call 998 for an ambulance if the injury is serious. UAE Government portal
Whoever controls the machine, animal, building or object that hurt you is liable, with narrow defences such as an outside cause. UAE Legislation portal
A sign or ticket term excluding liability for harm is void. UAE Legislation portal
You have 3 years from learning of the harm and who caused it to claim. UAE Legislation portal

Injured in a public place

If anyone is hurt, call 999 first. The full rules are on the car accident page.

Sources

Federal Decree-Law No. (14) of 2024 On Traffic RegulationUAE Legislation portal. In force since 29 March 2025. Read 12 November 2026.
Handling emergenciesUAE Government portal. Page updated 1 October 2026. Police 999, ambulance 998. Read 12 November 2026.
Dubai Police: The quickest way to get a minor accident reportWhat's On. Embeds a Dubai Police post of 23 March 2026. Read 5 November 2026.
Saaed app starts for minor accidents tomorrowAbu Dhabi Police. Arabic notice, 31 July 2024. Read 6 November 2026.
Minor Traffic Accident Report in SharjahRafid. Read 6 November 2026.
How to report minor traffic accidents in the UAEGulf News. Last updated 16 December 2025. Read 5 November 2026.
Respond To Minor Traffic Accidents, user manualMinistry of Interior. Version 2.0. Read 4 November 2026.
Application StatusDubai Police. Gives the call centre as 901. Read 5 November 2026.
Federal Decree-Law No. (14) of 2024 On Traffic Regulation, Arabic textUAE Legislation portal. The Arabic text prevails. Read 4 November 2026.
The Unified Motor Vehicle Insurance Policy Against Third Party LiabilityCBUAE Rulebook. Read 4 November 2026.
Issue an Accident Report Against an Unknown PersonMinistry of Interior. Read 4 November 2026.
Accident Against Unknown Report in SharjahRafid. Read 5 November 2026.
Cabinet Resolution No. (33) of 2022 Concerning Work Injuries and Occupational DiseasesUAE Legislation portal. Schedules 2 and 3. Issued 11 April 2022. Read 12 November 2026.
Federal Decree by Law No. (33) of 2021 Regulating Labour RelationsUAE Legislation portal. Articles 1, 37, 38 and 54. Read 12 November 2026.
Federal Decree by Law No. (25) of 2025 Promulgating the Civil Transactions LawUAE Legislation portal. In force since 1 June 2026. Articles 253 to 272 and 966. Read 12 November 2026.

Move off the road and report it yourself.

Move off the road and report it yourself.

Move off the road and report it yourself.

Move off the road and report it yourself.

Report it by phone, not by self-service.

Report it by phone, not by self-service.

Report it by phone, not by self-service.

Report it by phone, not by self-service.

Call 999 and stay at the scene.

Call 999 and stay at the scene.

Call 999 and stay at the scene.

Call 999 and stay at the scene.

Report it as an accident against an unknown person.

Report it as an accident against an unknown person.

Report it as an accident against an unknown person.

Report it as an accident against an unknown person.

Get treatment. Your employer pays and reports it.

Get treatment. Your employer pays and reports it.

Get treatment. Your employer pays and reports it.

Get treatment. Your employer pays and reports it.

Get treatment, then record what happened.

Get treatment, then record what happened.

Get treatment, then record what happened.

Get treatment, then record what happened.

Sources

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